General Terms and Conditions and Right of Withdrawal of the Besser-Siegmund-Institut für praxisbezogene psychologische Programme GmbH

Suppliers and contractual partners

for practice-oriented psychological programs GmbH
Mönckebergstraße 11
20095 Hamburg

Phone: + 49 (40) 3252849 - 0
Fax: + 49 (40) 3252 849-17


Authorized representative managing director: Lola Ananda Siegmund

Register court: Hamburg, registration number: HRB 41554

Turnover tax ID number according to § 27 a UStG: DE118612388

Responsible for content according to § 55 Abs. 2 RStV: Cora Besser-Siegmund, Mönckebergstraße 11, 20095 Hamburg

§ 1 General

These General Terms and Conditions shall apply exclusively to the contractual relationship. These General Terms and Conditions shall not apply to companies, legal entities under public law or special funds under public law within the meaning of § 310 para. 1 BGB (German Civil Code).

§ 2 Conclusion of the contract

The presentation of the goods in our online shop does not constitute a binding offer. It is rather an invitation to the customer to submit a binding offer. Each order of the customer represents a binding offer. We will confirm receipt of the customer's order in text form (e.g. by email or fax). This confirmation also represents the binding acceptance of the order. If the customer orders goods in the form of a download, this order is accepted by providing the download link. In this case, the customer also receives an additional order confirmation. The customer will be notified of changes to these General Terms and Conditions in writing, by fax or by e-mail. If the customer does not object to these changes within a period of four weeks after receipt of the notification, the changes shall be deemed to be accepted by the customer. The customer will be informed separately of the right to object in this regard and the legal consequences of not agreeing to the changes in the General Terms and Conditions of Business.

§ 3 Prices and terms of payment

All prices quoted in our shop include the current statutory value added tax. Shipping costs will be charged additionally. The respective shipping prices are indicated or linked directly with the product description. The purchase price is due immediately without deduction of discount. Various payment options are available to the customer. These are payment in advance, PayPal or credit card. A delivery on account or an immediate bank transfer is not possible. As far as possible fees arise from a bank transfer from abroad, these are to be borne solely by the customer. If the customer selects the payment function "PayPal", the invoice amount will be collected via the account indicated at PayPal. The payment conditions of PayPal apply, which can be viewed here:

§ 4 Delivery, transfer of risk and reservation of title

The delivery is made to the delivery address indicated by the customer. The risk of accidental loss and accidental deterioration of the goods shall pass to the customer when the purchased item is handed over to the customer. The goods remain our property until the purchase price has been paid in full.

§ 5 Warranty and liability

We are liable in accordance with the statutory provisions. Even in the event of material defects or defects of title, the statutory provisions shall apply to the warranty. All content provided by us on CDs MP3 or via download links may not be listened to with headphones when driving motor vehicles, riding a bicycle or operating machines. If the customer acts contrary to these regulations, compensation for damages by us resulting from the customer's lack of attention due to the use is excluded. When purchasing download products, the customer must ensure that they are compatible with the hardware. We assume no liability for damages that are caused solely by incorrect programming or incorrect use by the customer.

§ 6 Rights of use

We reserve copyright and other intellectual property rights to illustrations, drawings, as well as the contents of the CDs, MP3s and books as well as other documents and technical documents, insofar as these exist.

§ 7 Right of revocation

Customers may revoke their contractual declaration within 14 days without stating reasons in writing (e.g. letter, fax, e-mail) or - if the goods have been delivered before the expiry of this period - also by returning the goods. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the recipient and also does not fulfill our obligations under Article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB and our obligations under § 312 g para 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation is to be addressed to:

Besser-Siegmund-Institute GmbH
Mönckebergstraße 11
20095 Hamburg

Fax: + 49 (40) 3252 849-17

In the event of an effective revocation, the services received by both parties are to be returned and any benefits derived (e.g. interest) surrendered. If the received services and benefits (e.g. advantages of use) cannot be returned or surrendered to us in whole or in part or only in a deteriorated condition, compensation must be paid to us for the value. For the deterioration of the goods and for benefits derived, the customer must only pay compensation if the benefits or deterioration is due to handling of the goods which goes beyond the examination of the properties and functionality. The term "testing of properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail shop. Items that can be shipped by parcel post are to be returned at our risk. The customer has to bear the regular costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the returned goods does not exceed an amount of 40 € or if the customer has not yet provided the consideration or the contractually agreed partial consideration at the time of the revocation in case of a higher price of the goods. Otherwise the return shipment is free of charge for the customer. Goods that cannot be sent by parcel post will be collected. Obligations to refund payments must be fulfilled within 30 days. For the customer, the period begins with the dispatch of the declaration of revocation or the goods, for us with their receipt. Downloads cannot be returned and the costs cannot be refunded even if the download has already been made by the customer.

§ 8 Information/data protection

The personal data voluntarily provided by the customer in the context of his offer (e.g. title, name, address, date of birth, e-mail address, telephone number, fax number, bank details, credit card number) are collected, stored and used exclusively in compliance with the legal provisions on data protection. Personal data of the customer is only collected if and insofar as the customer voluntarily provides us with such data when using our offer pages. Processing and forwarding of this data to third parties will only take place to the extent necessary for the execution of the contractual relationship between us and the customer. The data will therefore be passed on to the mail-order company commissioned with the delivery and, if necessary, to the credit institute commissioned with the payment processing. The data will not be passed on to third parties beyond this. The customer has at any time the right to free information about his stored personal data as well as a right to correction, blocking and deletion of these data. Consent to use the data can be revoked at any time with effect for the future. Questions about the collection, processing or use of personal customer data, about information, correction, blocking or deletion of data as well as the revocation of consents granted can be communicated via the following address or contact options:

Besser-Siegmund-Institut GmbH
Mönckebergstraße 11
20095 Hamburg

Phone: + 49 (40) 3252 849 - 0
Fax: + 49 (40) 3252 849-17

Email: Internet:

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§ 9 Applicable law

The law of the Federal Republic of Germany shall apply.

§ 10 Final provisions

Should individual provisions in these General Terms and Conditions of Business be invalid or contradict the statutory provisions, this shall not affect the validity of the remaining provisions of the General Terms and Conditions of Business.

Date of last update: 28.07.2020