Customers can withdraw from their contractual declaration within 14 days without the need to specify reasons in text form (e.g. by letter, fax, email) or – if the item has been delivered prior to the deadline – by returning the item. The period of 14 days commences on receiving this instruction if text form, but not prior to receipt of the goods at the customer and not before fulfillment of information duties pursuant to Art. 246 § 2 in connection with § 1 Sect. 1 and 2 EGBGB as well as our duties pursuant to § receipt of the goods at the customer and not before fulfillment of information duties pursuant to Art. 246 § 2 in connection with § 1 Sect. 1 and 2 EGBGB as well as our duties pursuant to § 12 g Sect. Line 1 BGB in connection with 246 § 3 EGBGB. Observance of the right of withdrawal is ensured by means of timely sending of the withdrawal or the item. The withdrawal from contract is to be sent to
Besser-Siegmund Institut GmbH
Fax: + 49 (40) 3252 849-17
In the case of an effective withdrawal, the services received on both sides must be returned and any respective utilization (e.g. interest). If the services or utilization received (e.g. consumption advantages) cannot be returned or only partly returned or only returned in deteriorated condition, we must be paid compensation for lost value. The customer only has to pay compensation for loss of value for deterioration of the item and utilization in so far as the utilization and deterioration have been caused by handling the item in a way which exceeds mere inspection of features and functionality. ‚Inspection of features and functionality‘ comprises testing and trying out the respective item such as is usual, for example, in a shop.
Items send by package are to be returned at our risk, The customer bears the regular costs for return if the item delivered complies with the item ordered and if the price of the item returned does not exceed an amount of 40 € or, in the case of a higher price of item, the customer has not yet executed consideration or contractually agreed part consideration at the time of withdrawal from the contract. Otherwise, return of the item is free of charge for the customer. Items which cannot be sent by package are collected.
Obligations to reimburse payments must be fulfilled within 30 days. This period commences for the customer on sending the declaration of withdrawal or the item, and for us, on receipt of such. Downloads cannot be returned and costs cannot be reimbursed of the download has already been executed by the customer.